Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingo Advantage processes personal data when you use our website, contact us, or take part in our language courses and tutoring services. It applies to small-group language courses and related administrative activities in Sainte-Anne.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

Personal Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, attendance records, payment-related information, and communications sent through our website, by phone, by email, by contact form, or during a center visit. We may also process limited technical data such as device and browser information, log data, and cookie identifiers when you use the site.

The categories collected vary with inquiry, enrolment, and course administration.
02

Sources of Personal Data

We receive personal data from users when they make an inquiry, request level screening, confirm course terms, enrol, or communicate with us. We also obtain data from booking and website interactions, from records generated during scheduled lessons, guided practice, and progress review, and from payment or administrative records created in the ordinary course of business.

Some information is provided directly, while other data is created during service use.
03

Types of Cookies

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational and measurement purposes.
04

Cookie Controls

Where cookies are used, you can manage them through your browser settings and any cookie controls made available on the site. Essential cookies may be needed for basic site functions, while preference, analytics, or similar cookies can usually be adjusted or disabled. If you block some cookies, parts of the site may not function as intended.

Browser settings and consent tools may limit non-essential cookies.
User Rights

Your Rights

Subject to legal limits, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability where applicable. You may also raise concerns about how your data is handled. We may need to verify your identity before acting on a request.

Available rights depend on applicable law and the processing activity involved.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where the law requires us to do so.

Requests are handled after identity checks and a review of applicable legal limits.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where feasible. Some records may be retained for a longer period if the law requires it or if they are needed to establish, exercise, or defend legal claims.

Retention depends on the reason for collection and any legal record-keeping duty.
Policy Updates

Policy Updates

The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or by direct notice where appropriate.

We may revise this policy when our practices, legal duties, or site features change.
GDPR

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The specific basis depends on the context, including inquiries, enrolment, course administration, communication, and website operation.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for users whose data is protected by the GDPR.
Your data rights matter

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to request portability in certain cases. If processing is based on consent, you may withdraw consent for future processing. These rights are not absolute and may be limited by law or by our need to retain certain records.

GDPR rights are assessed against the legal basis and the nature of the request.
Why we process data

Purposes of Processing

We use personal data to respond to inquiries, assess course level and timetable fit, manage enrolment, organise scheduled group lessons, provide guided practice and progress review, administer payments, maintain records, operate the website, improve service quality, and meet legal obligations. We may also use data to communicate about course terms, scheduling, and administrative matters connected with your participation.

Note
Processing is limited to what is relevant for running the service.
Third-party sharing

Sharing With Service Providers

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, or other operational functions. These parties may act on our instructions and are expected to use the data only for the services they provide to us. We do not sell personal data.

Note
Service providers receive only the information needed to perform their tasks.
Sharing legal basis

Legal Disclosures

We may disclose personal data where required by law, court order, or a lawful request from a public authority. We may also share data when necessary to comply with accounting, tax, consumer protection, or record-keeping obligations, or to establish, exercise, or defend legal claims.

Note
Disclosure may be required for compliance, tax, accounting, or dispute purposes.

Contact Information

Privacy email
[email protected]
Privacy phone
+590 696 70 01 51
Postal address
97180 Montmain Saint Anne, 97180 Sainte-Anne
Privacy contact
Use the contact details below for privacy questions and rights requests.
Contact Page